We want to make it easy!
We offer free domestic exchanges and returns within 60 days of receiving your order.
- Open your Shipping confirmation or Delivery confirmation email pertaining to the order you wish to exchange or return. If you can’t find any of these emails, call or chat us and we’ll help!
- Click "Initiate your return" in your email.
- Select the item(s) you wish to return and select a ‘reason’ for each item. If you are making an exchange, please type the product name exactly as it appears on our site into the search bar at the bottom of the page.
- Box your item up. If you’re returning from the domestic US, send the package off with the self-generated shipping label. Return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please begin the process by obtaining a return authorization (by clicking the link in your shipping confirmation email), and include the authorization in your return package. Items can be sent back to:
Attn: TAYLOR STITCH
Shipnotice (obtain from your return authorization)
1334 San Mateo Avenue
South San Francisco, CA 94080-6501
… And feel free to include a fun note for us to hang up at the office!
- Wait patiently while we do our part in the process.
Please allow 7 business days to process an exchange or return. A refund to your credit card may take up to five days to be credited to your statement, depending on your bank. If you have any concerns, call or chat us!
One last thing: Before you make your exchange, if you have sizing questions, get in touch with us! We too are customers of Taylor Stitch and would be happy to answer any questions related to fit, fabric or product in general. Live help is available on our web chat and on the phone. If we’re outside of business hours, please send us an email and we’ll get back to you as fast as humanly possible.
We get that some items require a few try-ons—raw denim especially. We want you to be confident and comfortable wearing any Taylor Stitch garment, so please, make sure it’s the right fit. Just keep in mind that anything you return needs to be in re-sellable condition (unworn, unwashed, unaltered). If something funny happens with an item, just reach out to us. We’ll make it right. We do not refund shipping fees. Last Call items cannot be accepted for a return.
You can return a gift for store credit. Email us with any information you have (order number, item, name of the person who ordered the gift) so we can get you started. Return shipping is free in the continental US.
For questions, shoot us a note, message us via live web chat, or call us at 251-333-9066. We’re here for you Monday through Friday, 9AM to 6PM PST.