Can I return an item I purchased Last Call?
Last Call items are non-refundable and non-exchangeable, barring any serious defects in the product.
What is your return policy?
You can return an item for a full refund or store credit within 60 days of having received it. There are some exceptions, though.
- We get that some items require a few try-ons—raw denim especially. We want you to be confident and comfortable wearing any Taylor Stitch garment, so please, make sure it’s the right fit. Just keep in mind that anything you return needs to be in re-sellable condition (unworn, unwashed, unaltered).
- If something funny happens with an item, just reach out to us. We’ll make it right.
- Last Call items cannot be accepted for a return.
How do I make an exchange or return, and how long is the process?
To make an exchange or return, please email us to start the process. We'd love to help get you into the replacement item of your dreams. Live help is available on our web chat and on the phone. If we're outside of business hours, please send us an email and we'll get back to you as fast as humanly possible.
Return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please send your item(s) back to Taylor Stitch Returns, 290 Utah Street, San Francisco CA 94103.
Please allow 7 business days to process an exchange or return. A refund to your credit card may take up to five days to be credited to your statement, depending on your bank.
Can I return an item for store credit?
If you would like store credit, please select the “store credit” option when you submit your request for a return. We will issue your store credit in the form of a gift card that will be sent to you via email.