Terms of Sale

These Terms of Sale (including all documents to which these Terms of Sale link) apply to your purchase of goods from TSI 2021 Sub Inc., doing business as “Taylor Stitch” (“Company,” “we,” or “us”). Please review these Terms of Sale carefully as they control your purchase of products. If you do not wish to accept these Terms of Sale, do not order products or services offered on or through www.taylorstitch.com/ (the “Website”).

1. Payment

We accept the following payment methods: all major credit cards, PayPal, Shop Pay, Shopify Payments, Shop Pay Installments, Afterpay, Apple Pay, and Google Pay. Unless you are combining payment with a Taylor Stitch Gift Card, only one method of payment is accepted at checkout.

Payment transactions are processed by our third-party payment processors in accordance with our Privacy Policy.

If you wish to purchase any product made available through the Website (each such purchase, a “Transaction”), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.

You grant the Company the right to provide information you provided in connection with the Transaction to our third-party payment processors to facilitate the completion of your Transaction. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

2. Shipping Policies for Domestic Orders

All orders shipping in the domestic US for in-stock items ship free of charge with ground shipping.

For in-stock items, please allow up to 4 business days to fulfill an order and issue a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number via email, most orders arrive within 3 business days, but please allow 5-10 business days for shipment arrival depending on carrier factors outside of our control. Please note that our warehouse is closed on weekends and major US holidays.

Orders placed for Workshop items require a shipping fee of $6. These orders will ship during the estimated shipping period noted on the product page. If you pre-order an item from the Workshop, your order confirmation email will include the estimated ship date for that item.

If your order contains both in-stock and Workshop items, we will split your shipments as items become available. Your shipping confirmation email will state the item(s) shipped, and the item(s) you’re still waiting to receive, if applicable.

We require a signature upon delivery for orders over $750 for your security and ours. If you have any questions, please let us know.

We are unable to modify or cancel your order once it has been placed and handed over to a third-party carrier for shipping. Thus, please make sure all information is correct before completing your order. If an order is sent back to us due to insufficient or incorrect address or due to no answer, the order will be canceled and subject to a 15% restocking fee or customer will have to pay for shipping again for any further delivery efforts requested by the customer.

Please email hello@taylorstitch.com if you have a specific shipment request and we will do our best to accommodate.

3. Shipping Policies for International Orders

There is no free shipping available for international orders. We calculate shipping rates based on weight and transit distance. Rates are exclusive of taxes, duties, and customs fees. These latter incurred fees are the customer's responsibility. We ship anywhere outside the domestic US using either FedEx or UPS. We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the carrier.

Any international shipping cost incurred at time of check out is non-refundable. Customers will also not be refunded the shipping cost in the event that an international shipment is refused by the receiver.

Additional information about shipping is available here.

4. Returns and Exchanges

You may exchange or return any product (including Workshop products) for a full refund or store credit within 21 days of the day your order is delivered. Once initiating a return, you have 28 days to ship your return or you'll lose your instant credit/refund.

Items labeled as “Last Call” are final sale and are non-returnable.

For domestic returns, please follow the instructions here.

International returns are currently not supported. Please click here for more information.

For gift returns, please follow the instructions here.

Only items that have been unworn, unwashed, unaltered, are free of stains and odors, and that have their original tags affixed will be eligible for return or exchange. If an exchange has been granted or InstantRefund credit granted and used, you will be charged if your return item does not meet the aforementioned standards.

Please allow 1 to 3 business days from the time your return is delivered to our warehouse for us to process a return. Please note that once we refund your original form of payment, the credit may take up to 7 business days to appear on your bank statement, depending on the bank. Any shipping charges you may have incurred are not refundable.

5. Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6. Price Adjustments

If you purchased an item from our Website and see that the item has been discounted on our Website within 7 days of your purchase, you can request a price adjustement. We will issue you points / reward dollars for use only on our Website in the amount of the price differential (please note that we don’t issue cash refunds or process refunds to the original payment method). Contact hello@taylorstitch.com if you wish to request a price adjustment for an item that has been discounted on our Website within 7 days of your purchase.

7. Privacy Policy and Terms of Use

These Terms of Sale specifically reference and fully incorporate the Company’s Privacy Policy and Terms of Use, which are available in the footer section of each page of the Website. Any disputes hereunder shall be governed by the dispute resolution, governing law, and jurisdictional provisions set forth in the Terms of Use.

Last Modified: May 31, 2022