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GuaranteeRepair Or Replace Guarantee
Read our promise
Repair Or Replace Guarantee
Repairs
If one of your Taylor Stitch product(s) needs a repair, please start by writing us to let us know at hello@taylorstitch.com. In your email please include your name, order number, and the reason for repair. Final and most important step: attach at least one image of the affected area so that we can determine the best course of treatment. Upon receiving your repair request, we’ll provide you with a lead time for repair, and issue you return postage (if in the domestic US).
Please note that per California State law, garments sent in for repair must be clean, so please launder your garment before to mailing it.
Replacements
If your Taylor Stitch product is unable to be repaired, we will gladly replace the garment if still in stock. Otherwise we can offer store credit or a return for the item during the life of the product.
Our Guarantee
We are dedicated to making clothing that is responsibly built for the long haul. To that end - we will repair or replace any defect outside of normal wear for the life of the product - this is our guarantee.
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ShippingFree Shipping & Free ReturnsLearn more
Shipping
Free Domestic Shipping
All domestic U.S. orders for in-stock items are shipped free of charge.
Please allow two business days to fulfill and issue you a a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number, you should expect your package within 2–4 business days.
Please note that while we will issue you a tracking number once we have sent out your package, you may not be able to track your package immediately. You must wait until your package is scanned in by the Postal Service for tracking to activate.
Orders placed for Workshop items require a shipping fee of $6. These orders will ship during the estimated shipping period noted on the product page.
International Shipping
We ship anywhere outside the domestic US using DHL Express Worldwide. DHL calculates shipping rates based on weight and destination. Rates are exclusive of taxes, duties, and customs fees. DHL also requires that the recipient is responsible for customs duties and taxes. We are not able to determine import taxes, as they depend on a number of factors including but not limited to country of shipping destination and product price.
We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the postman.
Returns
To start the process, click the button in your Shipping or Delivery confirmation email. You can return an item for a full refund or store credit within 21 days of having received it. More on that here. There are some exceptions, though.
We get that some items require a few try-ons—raw denim especially. We want you to be confident and comfortable wearing any Taylor Stitch garment, so please, make sure it’s the right fit. Just keep in mind that anything you return needs to be in re-sellable condition (unworn, unwashed, unaltered). If something funny happens with an item, just reach out to us. We’ll make it right.
Last Call items cannot be accepted for a return.
Return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost.
Description
We've joined forces with Hemster to make it more convenient than ever to get your Taylor Stitch trousers hemmed to your liking, on us. All you have to do is add this complimentary fit kit to your next order. Upon reception, follow the included instructions to set up a quick and easy virtual styling session with one of the experts at Hemster. Once you've determined your preferred inseam, they'll provide a shipping label which you can use to send your pants out for alteration. Within 48 hours, they'll ship them back—perfectly tailored and ready to wear. From then on, your preferred inseam length is saved and you don't need additional fit sessions unless you want 'em. Pretty cool, huh?
Please note, only your first alteration is complimentary with Hemster—subsequent alterations will cost an additional fee.
Material
The fit kit includes indicator stickers and a tote bag for shipment. During your virtual styling appointment, a Hemster specialist will walk you through marking your pants and the shipping process—it's as easy as can be, and you'll have your perfectly tailored pants in hand in only a few days!
Directions
- Be sure to add a free Fit Kit to your cart on your next pants order. Note: limit of one fit kit per order and only available for domestic shipments within the U.S.
- Once you receive your order, set up a quick and easy virtual appointment with one of the fit stylists at Hemster. This is only necessary for the first hemming to establish your preferred inseam length.
- Throw your pants in the mail using the provided shipping label, and we’ll send them back—cut to the perfect length—within 48 hours.
