If one of your Taylor Stitch product(s) needs a repair, please start by writing us to let us know at firstname.lastname@example.org. In your email please include your name, order number, and the reason for repair. Final and most important step: attach at least one image of the affected area so that we can determine the best course of treatment. Upon receiving your repair request, we’ll provide you with a lead time for repair, and issue you return postage (if in the domestic US).
Please note that per California State law, garments sent in for repair must be clean, so please launder your garment before to mailing it.
If your Taylor Stitch product is unable to be repaired, we will gladly replace the garment if still in stock. Otherwise we can offer store credit or a return for the item during the life of the product.
We are dedicated to making clothing that is responsibly built for the long haul. To that end - we will repair or replace any defect outside of normal wear for the life of the product - this is our guarantee.
All domestic U.S. orders for in-stock items are shipped free of charge.
Please allow two business days to fulfill and issue you a a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number, you should expect your package within 2–4 business days.
Please note that while we will issue you a tracking number once we have sent out your package, you may not be able to track your package immediately. You must wait until your package is scanned in by the Postal Service for tracking to activate.
Orders placed for Workshop items require a shipping fee of $6. These orders will ship during the estimated shipping period noted on the product page.
We ship anywhere outside the domestic US using DHL Express Worldwide. DHL calculates shipping rates based on weight and destination. Rates are exclusive of taxes, duties, and customs fees. DHL also requires that the recipient is responsible for customs duties and taxes. We are not able to determine import taxes, as they depend on a number of factors including but not limited to country of shipping destination and product price.
We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the postman.
To start the process, click the button in your Shipping or Delivery confirmation email. You can return an item for a full refund or store credit within 60 days of having received it. More on that here. There are some exceptions, though.
We get that some items require a few try-ons—raw denim especially. We want you to be confident and comfortable wearing any Taylor Stitch garment, so please, make sure it’s the right fit. Just keep in mind that anything you return needs to be in re-sellable condition (unworn, unwashed, unaltered). If something funny happens with an item, just reach out to us. We’ll make it right.
Last Call items cannot be accepted for a return.
Return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost.