Customer Service Questions

How do I contact someone in Customer Service?

We offer live customer service M–F from 9AM to 6PM PST. You can also reach us during these hours through email at On weekdays, we will get back to you within 24 hours. If you send us a message after Friday business hours or over the weekend, you’ll hear back from us the following Monday. During busier times, such as holidays, long weekends or major sales, please allow a little more time than usual for a message to be answered.

Do I need an account to make a purchase or return?

You do not need an account to make a purchase. You have the option to check out as a guest. To make a return, you will need to create an account. For more information on returns, please click the Returns link at the footer of our web page.

Garments Questions

Why do things sell out so fast?

We regularly use deadstock fabrics and rare materials, which restricts our manufacturing runs. We have a collection of Essentials that we try to always keep in stock. The best way to make sure you are in the know about our releases is to sign up for our newsletter.

Do you restock sold out items?

We try to always keep garments from our Essentials collection in stock.

When demand is strong enough for a Limited product that sells out, we will likely remake it. The best way to let us know that you want to bring a product back is to click into the sold out product, select your size, click the “Notify Me” button, and enter your email. You will then be alerted the moment the product is available to purchase.

How much stretch can I expect from raw denim? Should I order the same size in pants and denim?

Raw denim is stiff because it has not been washed. While it won't flatter your hips and butt at first, it will mold to your body over time.

Out of the box, your denim should fit snugly at the waist because it will stretch-out up to 1" over the first month of consistent wear. That said, we recommend you purchase one waist size smaller than you typically wear.

After some wear and a wash or two, the denim will rise about 1/2" in length. If you decide to hem your denim straightaway, we suggest adding an extra inch on the hem.

For bottoms that are not denim, choose your normal pant size. If you have any questions about how the brand you wear relates to ours, our Customer Experience team is happy to help!

How should I care for a pair of raw denim?

There are a lot of theories out there about how to best care for raw denim. We like to keep things simple: wash your jeans when they start to smell or feel greasy. Nobody appreciates smelly jeans, and a buildup of dirt speeds up the break-down of the fibers in the fabric. Neither are good for your jeans.

When washing your jeans, start by turning them inside out. Fill a bucket or your bath-tub with cool water, and stir in some mild detergent or dish soap. Fully submerge your jeans into the water, gently moving them around to fully soak them. Let them sit for thirty minutes. When you remove the jeans from the water, press the fabric (do not wring) to get the majority of the water out. Hang your jeans to dry (a drying rack or shower rod will do).

Why are all the inseams on your pants the same?

The inseams on all of our men's pants are 36" so that you can cuff or hem to your desired length. We do not hem pants ordered online because we want to be absolutely sure the pants fit before alteration (alteration would make the pants non-returnable). We do offer free hems if you are local and can bring the pants into either of our San Francisco store locations. The turnaround time for a hem is approximately one week.

What if a product I purchased needs repair?

Please send us an email at and include your name, order number, and the reason for repair. We will then issue you return postage and turn your repair around as quick as possible. Please note that repairs take up to four weeks when transit time is factored in.

Fit Questions

What is the difference between Democratic and Slim fits?

Our Democratic fit is a tailored fit for guys with athletic legs. Unless you know that you need a much trimmer pant, we suggest trying out our Democratic fit when first purchasing our pants. Our Slim fit is tighter through the thigh and lower leg. It’s a fit made for guys with especially lean legs. Both fits offer a medium rise with shape to keep the back waistband against your skin.

How do I know my shirt size?

Each product has its own Fit Guide. Our shirts are sized by chest measurement, so get out your measuring tape or take a peek at the size inside your favorite blazer. Sizes are converted on the product page, but for quick reference, a 36 is an XS, 38 is a S, 40 is a M, 42 is a L, 44 is a XL and 46 is an XXL.

Our fit guides give actual garment measurements and our garments fit true to size. A basic rule when figuring out your TS size is to go off your true chest or waist measurement. For example, if your chest measures 40 inches around the widest part, you should order a size 40 / M shirt. If your actual waist is 32 inches around, you should order a size 32 in our pants (or a 31 in raw denim).

How do your shirts fit?

We worked hard to create the perfect-fitting shirt. With a trimmer body, a higher arm hole and a tail length that looks smart both tucked and untucked, we believe that we've discovered the sharpest and most versatile modern, everyday shirt. Though we try to keep sizing standardized across every shirt we release, there are some exceptions, especially when it comes to fabric varieties. We suggest referencing the Fit Guide and Specs before ordering an item, and for specific product questions, you can always email Customer Service.

Can I count on ordering the same size shirt every time a new one is released?

Once you nail down your shirt size, we want it to be as easy as possible for you to order without hesitation. Our goal as a company is to make quality shirts that are guaranteed to fit across various fabrics. On occasion, our shirts can very slight vary in sizing due to their handmade construction and the natural variability of fabric composition.

Workshop Questions

What is the Workshop?

The Workshop is our crowd funding platform for new products.

How does it work?

At the beginning of each month, we release a newly designed collection in the Workshop. For an entire month these products are available to pre-order at a discounted price. By purchasing these products before they enter production, you as our customer assist us in funding the production process. Products that reach their funding goal are manufactured and delivered. At the close of each campaign, customers will be notified of what they can expect next in return for their participation. 

Why should I participate?

By participating in the Workshop, you get to help bring Taylor Stitch designs to life. You also get to lock in pre-sale discounts that average more than 20%. There is the chance that products sell out in the crowd fund period as well, so participating can guarantee that you get your size.

How long is the funding period?

A Workshop collection’s funding campaign begins at the beginning of a month and ends on the last day of the month. 

How long does it take to deliver products?

With every Workshop product, we include an estimated shipping date. Generally this is between eight and ten weeks. More complex garments can take longer. While it's not a common occurrence, difficulties in manufacturing can arise and in those cases, we'll be in touch as soon as possible to update you if our original projection changes.

When am I actually billed?

We’ll charge your card upon checkout.

What happens if a product doesn’t reach its goal?

In the event a Workshop product does not reach its funding goal, we’ll be in touch to let you know if we decide to make the products anyhow or to provide you a full refund. 

Can I just wait for the product to land at retail? 

Of course. You just won’t be able to lock in pre-sale pricing and there is a chance it may sell out.  

Ordering Questions

Can I make a change to an order after it’s been placed online?

If you’d like to make a change—such as request a different size, make a change to your shipping address, or cancel your order—just email us at

Can TS hem a pair of pants ordered online before shipping them out?

Unfortunately, we do not hem pants ordered online. You can visit one of our shop locations for a free hem on any pair of Taylor Stitch pants.

Can a custom order be made online?

For absolute accuracy, we ask that all measurements for new custom shirting orders be done in one of our shop locations. Please see the information in our Custom Shirting section

Payment Questions

Did I just see a new checkout system?

You probably did! We’re piloting a new checkout experience with our friends at Klarna. We’re experimenting with their platform to offer you a streamlined buying experience. We know payment forms are annoying to fill out, and Klarna offers a slick solution.

What is this new checkout system about?

Our new checkout is offered in partnership with Klarna and allows you to securely save your payment information, reduce your need to fill in forms, and greatly simplify your checkout experience. Klarna will help you save your payment information on their secure servers. Your information will stay encrypted with best available technology.

What is Pay after delivery?

With our new checkout, you can buy now and pay later. Eligible customers can checkout with a single click from any connected device, without having to enter any payment details. We will then ship the goods, Klarna will email you an invoice, and you will have 14 days from the shipping date to pay your Klarna invoice.

Who do I contact for further information?

For any shipping, delivery, return, warranty, or any product related questions, please contact us at For any payment related questions, you can contact us or Klarna directly at 844-KLARNA1. For further information about Klarna Checkout including pay after delivery, please visit

Shipping Questions

How will my order be shipped?

In Stock Products

All domestic U.S. orders for in-stock items are shipped free of charge via USPS Priority Mail. Please allow two business days to fulfill and issue you a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number, you should expect your package within 2–4 business days.

Expedited 2-Day and Overnight delivery is available from FedEx and calculated by package weight.

Workshop Items

Orders placed for Workshop items require a shipping fee of $6. These orders will ship during the estimated shipping period noted on the product page.

How do you handle international orders?

We ship anywhere outside the domestic US using USPS. USPS calculates shipping rates based on weight and destination. Rates are exclusive of taxes, duties, and customs fees. These latter incurred fees are the customers responsibility.

We cannot guarantee delivery time as it depends on how efficient your country’s customs agents are. All international packages are trackable once they are scanned in by the postman.

Returns Questions

Can I return an item I purchased Last Call?

Last Call items are non-refundable and non-exchangeable, barring any serious defects in the product.

What is your return policy?

You can return an item for a full refund or store credit within 60 days of having received it. There are some exceptions, though.

  • We get that some items require a few try-ons—raw denim especially. We want you to be confident and comfortable wearing any Taylor Stitch garment, so please, make sure it’s the right fit. Just keep in mind that anything you return needs to be in re-sellable condition (unworn, unwashed, unaltered).
  • If something funny happens with an item, just reach out to us. We’ll make it right.
  • Last Call items cannot be accepted for a return.

How do I make an exchange or return?

  1. Open your Shipping confirmation or Delivery confirmation email pertaining to the order you wish to exchange or return. If you can’t find any of these emails, call or chat us and we’ll help!
  2. Click “Initiate your return” in your email. 
  3. Select the item(s) you wish to return and select a ‘reason’ for each item. If you are making an exchange, please type the product name exactly as it appears on our site into the search bar at the bottom of the page.
  4. Box your item up. If you’re returning from the domestic US, send the package off with the self-generated shipping label. Return shipping is complimentary within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please begin the process by obtaining a return authorization (by clicking the link in your shipping confirmation email), and include the authorization in your return package. Items can be sent back to:
    Whiplash Merch
    Shipnotice (obtain from your return authorization)
    1334 San Mateo Avenue
    South San Francisco, CA 94080-6501
    United States
    … And feel free to include a fun note for us to hang up at the office!
  5. Finally, if you have any concerns, call or chat us! We too are customers of Taylor Stitch and would be happy to answer any questions related to fit, fabric or product in general.

To make an exchange or return either domestically or from overseas, please click the link in your shipping confirmation email to start the process.

Before you make your exchange, if you have sizing questions, get in touch with us! Live help is available on our web chat and on the phone. If we're outside of business hours, please send us an email and we'll get back to you as fast as humanly possible.

Please allow 7 business days to process an exchange or return. A refund to your credit card may take up to five days to be credited to your statement, depending on your bank.

How long does the exchange/return process take?

If everything runs like clockwork, the entire process takes two weeks. You can quickly send your item back, since it is a self-serve system. Once you send an item back, it typically will reach us within 3-7 business days, if sent within the domestic US. Up to 7 business days are required for us to process a return or exchange once receiving your item(s). Please note that once we refund your funds to your credit card for a return, this credit may take up to 7 business days to reappear to your statement, depending on who you bank with. Once your exchange has shipped, we’ll notify you, and you should receive it within 3–7 business days.

Can I return an item for store credit?

If you would like store credit, please select the “store credit” option when you submit your request for a return. We will issue your store credit in the form of a gift card that will be sent to you via email.