Customer Service

How do I contact someone in Customer Service?

We offer live customer service M–F from 9AM to 6PM PST. You can also reach us during these hours through email at On weekdays, we will get back to you within 24 hours. If you send us a message after Friday business hours or over the weekend, you’ll hear back from us the following Monday. During busier times, such as holidays, long weekends or major sales, please allow a little more time than usual for a message to be answered.

Do I need an account to make a purchase or return?

You do not need an account to make a purchase. You have the option to check out as a guest. To make a return, you will need to create an account. For more information on returns, please click the Returns link at the footer of our web page.