Customer Service

How do I contact someone in Customer Service?

We offer live customer service M–F from 9AM to 6PM PST. You can also reach us during these hours through email at hello@taylorstitch.com. On weekdays, we will get back to you within 24 hours. If you send us a message after Friday business hours or over the weekend, you’ll hear back from us the following Monday. During busier times, such as holidays, long weekends or major sales, please allow a little more time than usual for a message to be answered.

Do I need an account to make a purchase or return?

You do not need an account to make a purchase. You have the option to check out as a guest. To make a return, you will need to create an account. For more information on returns, please click the Returns link at the footer of our web page.