Why do things sell out so fast?
We regularly use dead stock fabrics and rare materials, which naturally restricts our manufacturing runs. However, we do our best to keep our Essentials in stock. The best way to make sure you are in the know is to sign up for our newsletter.
Do you restock sold out items?
For essentials, absolutely. If the demand is strong enough for a Limited product, we'll make every effort. The best way to let us know that you want to bring a product back is to click into the sold out product, click the "Notify Me" button, and enter your email. You will then be alerted the moment the product is back in stock.
How much stretch can I expect from raw denim? Should I order the same size in pants and denim?
Raw denim will stretch roughly one waist size (one inch). This is a result of having not been washed after having been dyed. We suggest purchasing our denim one waist size smaller than you normally purchase in pants. For bottoms that are not denim, choose the the same waist size for which you normally purchase pants.
Why are all the inseams on your pants the same?
The inseams on all of our men's pants are 36". We do this to allow guys to cuff or hem to the perfect length. We do not hem pants ordered online because we want to be absolutely sure the pants fit before alteration (alteration would make the pants non-returnable). We do offer free hems if you are local and can bring the pants into either store location. The turnaround time is approximately one week.
What if a product I purchased needs repair?
Please send us an email at firstname.lastname@example.org and include your name, order number, and the reason for repair. We will then issue you return postage and turn your repair around as quick as possible.
What is the difference between Democratic and Slim fits?
Our Democratic fit is a classic fit for guys with athletic thighs and calves. It is tailored but not skinny. Unless you know that you need a much trimmer pant, we suggest going with the Democratic fit first. Our Slim fit is tighter through the thigh and lower leg. Both fits offer a medium rise with shape to keep the back waistband against your skin.
How do I know my shirt size?
Each product has its own Fit Guide. Our shirts are sized by chest measurement, so get out your measuring tape or take a peek at the size inside your favorite blazer. Sizes are converted on the product page, but for quick reference, a 36 is an XS, 38 is a S, 40 is a M, 42 is a L, 44 is a XL and 46 is an XXL.
How do your shirts fit?
We worked hard to create the perfect-fitting shirt. With a trimmer body, a higher arm hole and a tail length that looks smart both tucked and untucked, we believe that we've discovered the sharpest and most versatile, modern, everyday shirt. Though we try to keep sizing standardized across every shirt we release, there are some exceptions, especially when it comes to fabric varieties. We suggest referencing the Fit Guide and Specs before ordering an item, and for specific product questions, you can always email Customer Service.
Can I count on ordering the same size shirt every time a new one is released?
Once you nail down your shirt size, we want it to be as easy as possible for you to order without hesitation. Our goal as a company is to make quality shirts that are guaranteed to fit across various fabrics. That being said, our shirts can have very slight sizing variances due to their handmade construction and the natural variability of fabric composition.
Can I make a change to an order after it’s been placed online?
If you’d like to make a change - such as request a different size, make a change to your shipping address, or cancel your order - just email us at email@example.com.
Can TS hem a pair of pants ordered online before shipping them out?
Unfortunately, we do not hem pants ordered online. You can visit one of our shop locations for a free hem on any pair of Taylor Stitch pants.
Can a custom order be made online?
For absolute accuracy, we ask that all measurements for new custom shirting orders be done in one of our shop locations.
How will my order be shipped?
All domestic U.S. orders for in-stock items are shipped free of charge with USPS Priority Mail. Please allow two business days to fulfill and issue you a tracking number (unless there is a red delayed date posted in the product description). Once you receive your tracking number, you should expect your package within 2-4 business days. Orders placed for Workshop items require a shipping fee of $6.
How do you handle international orders?
We ship to anywhere outside the domestic U.S. for a $30 flat rate, exclusive of taxes, duties, and customs fees. All international packages are sent via USPS International Priority Mail. All international packages are trackable once they are scanned by our trusty postman. Delivery time is subject to distance, duties and customs. We cannot guarantee a delivery date, so we advise that you track your package along the way.
Do you offer alternative or expedited shipping?
At an additional cost, we offer FedEx as an alternative shipping option.
Can I return an item I purchased Last Call?
Last Call items are non-refundable and non-exchangeable, barring any serious defects in the product.
What is your return policy?
With the exception of Last Call items, we will return or exchange any item as long as it is in the same condition as when it was received.
To make an exchange or return, click the "Returns" link that is located at the footer of each page. Once in the Returns Manager, enter your email address and order number, and then let us know more about how to best process your request. Once we manually review and approve your request, you will receive an email notification to go back into the Returns Manager and print out your return label. Please allow 24 hours for a request to be processed.
How long does a return or exchange take to process?
For exchanges, please use the comments section in the Returns Manager to let us know what specific product and size you would like in exchange for the product we sent you. We will immediately pull the item you would like to exchange your originally purchased product for, and ship it to you once we have received your original purchase. You can expect that it takes 3-4 business days for your package to arrive to us once shipped and then an additional 3-4 business days for your exchanged item to arrive to you once shipped. For returns, we will issue a refund once we receive your original purchase and process its return. After we issue a return it will post to your credit card statement in 3-5 business days.
Can I return an item for store credit?
If you would like store credit, please select the ‘credit’ option when you submit your request for a return. We will issue your store credit in the form of a gift card that will be sent to you via email.
How do I contact someone in Customer Service?
We offer live customer service M-F from 9AM to 6PM PST. You can also reach us during these hours through email at firstname.lastname@example.org. On weekdays, we will get back to you within 24 hours, and if it is a weekend we will get back to you within 48 hours. During busier times, such as holidays, long weekends or major sales, please allow a little more time than usual for a message to be answered.
Do I need an account to make a purchase or return?
You do not need an account to make a purchase. You have the option to check out as a guest. For returns, please click the Returns link at the footer of our web page.